Refund Policy

At fordcode.co.uk, we strive to provide our customers with top-quality services and products. However, we understand that there may be instances where a refund is necessary. Please review our refund policy outlined below:

Eligibility for Refund

Refunds will only be provided in cases where the unlocking service has not been successfully completed.

If the provided information is incorrect or the service cannot be completed due to reasons beyond our control, we will issue a full refund.

Refunds will not be granted once the unlocking service has been successfully completed and the radio code has been provided to the customer.

Refund Process

To request a refund, customers must contact our customer support team within 7 days of the purchase date.

Refund requests must be accompanied by valid proof of purchase.

Our customer support team will review the refund request and assess eligibility based on the outlined criteria.

If eligible, refunds will be processed within 1-2 business days to the original payment method used for the purchase.

Exceptions

Refunds will not be provided for incorrect or incomplete vehicle information provided by the customer.

We are not responsible for refunds if the customer changes their mind or decides they no longer need the unlocking service after the purchase has been made.

In cases where the unlocking service is successful but the customer is dissatisfied, refunds will not be issued. However, we encourage customers to reach out to our support team to address any concerns or issues.

Contact Information

For refund requests or any other inquiries, customers can contact our customer support team via email at support@fordcode.co.uk or by phone at +44 746 236 0868.

Our customer support team is available [insert hours of operation] to assist with any questions or concerns regarding refunds or our services.

Please note that this refund policy is subject to change without prior notice. We reserve the right to modify or update our refund policy as necessary to ensure fairness and transparency to our customers.

Thank you for choosing fordcode.co.uk. We appreciate your business and are committed to providing excellent service at all times.